At Zahara Ways, we want you to be completely satisfied with your purchase. This policy outlines how refunds and returns are handled.
1. Eligibility for Returns
Returns are accepted only if the product is damaged, defective, or incorrect.
Products must be in the same condition as received, with all original packaging intact.
Items that are used, altered, or not in original condition are not eligible for return.
2. Return Process
Contact us at [email protected] within 7 days of delivery to initiate a return.
Provide your order details, reason for return, and photos (if applicable).
Our team will review your request and provide instructions for returning the product.
3. Refunds
Refunds are processed after the returned product has been inspected and approved.
Approved refunds will be issued in the same manner as the original payment (cash on delivery arrangements may involve a cash reimbursement upon inspection).
Please allow up to 7 business days for the refund process to complete.
4. Damaged or Defective Products
If your item is damaged or defective upon delivery, please notify us immediately at [email protected].
We will arrange for a replacement or refund based on your preference and availability.
5. Shipping Costs
Shipping costs for returning products due to damage or error on our part will be covered by Zahara Ways.
Returns requested for other reasons may require the customer to cover shipping costs.
6. Contact
For any questions or assistance regarding returns or refunds, please contact:
Email: [email protected]